New global CFO appointed by contact centre solutions provider Genesys

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Contact centre solutions | iTMunch

US-based cloud customer experience and contact centre solutions company Genesys has announced the appointment of Mr Brian Swartz as its new Chief Financial Officer (CFO). Mr Swartz brings over 20 years of experience in driving strategy and delivering excellent business performance at both private and public companies in addition to scaling high-growth SaaS revenue.

Chief Executive Officer of Genesys, Mr Tony Bates says that Brian has a proven track of leading global financial companies, driving automation and victorious business transformations. With his immeasurable experience and extensive background spanning both SaaS businesses and enterprise software for numerous organizations, Brian is an ideal fit for Genesys as they further solidify their passion as the leader in cloud customer experience solutions, he adds.

About Brian Swartz – CFO at Genesys

Mr Swartz, before joining Genesys, has worked at Cornerstone OnDemand, a publically-traded and cloud-based people development software provider. Since 2016, he has been the company’s CFO. Before Cornerstone, Brian was also the CFO of zulily and helped the company by leading it through a successful sales process. He earned his Bachelor’s Degree in Accounting from the reputed University of Arizona. 

Brian brings deep deep expertise and intelligent insights with him as he joins Genesys where he aims to propel the company’s cloud business even further. At Genesys, Swartz will administer all financial aspects of the contact centre solutions company, including financial planning and analysis, tax, accounting and financial reporting, internal audit and treasury in addition to its sourcing, facilities and IT organisations.

On joining Genesys, Swartz says that it is truly an exciting time to join the company as it drives the contact centre market ahead on the cloud transformation journey. The company has a huge opportunity to disrupt the industry by making it possible for any company to forge deeper connections with their customers so they can deliver on the promise of personalisation and enhance the overall customer experience, he adds.

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Genesys – a leading contact centre solutions company

Headquartered in California, Genesys is a pioneering customer experience organization that offers cutting-edge call center technology for large and mid-sized companies. The company sells both on-premise and cloud-based infrastructure.

The contact centre solutions firm delivers over 70 million notable customer experiences for companies in more than 100 countries. Leveraging the power of AI and cloud, their technology connects every customer moment across sales, marketing and service on any channel while also enhancing the experience of the employee. It offers its Experience-as-a-Service software for firms of any size and offers true personalization scale, foster customer loyalty and trust and interact with empathy.

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