Services Australia loses its CISO Narelle Devine to Telstra

Telstra logo | iTMunch

Narelle Devine, Chief Information Security Officer of Services Australia, has decided to step away from her role to join telco giant Telstra. She will take over the role of CISO for Asia Pacific region July 27th onwards replacing Berin Lautenbach who left earlier in June. 

Telstra is a leading Australian telecom company that creates and operates telecommunication networks. Headquartered in Melbourne, its umbrella of services include internet access, voice, mobile and pay-tv. A report released in 2019 showed that Telstra alone owns 49% market share in the Australian telecommunications industry [1].

Devine’s role at Telstra

Services Australia loses its CISO to Telstra | iTMunch

In a statement, Telstra said as the CISO Asia Pacific, Devine will help in shaping the company’s cyber security landscape. She will also drive Telstra’s incident, policy and governance response for cyber security across the organization.

The statement also mentioned that she will play a prominent role in protecting the privacy and security of Telstra and its customers. Devine will operate from Canberra and will be reporting to Telstra’s global CISO and operations, security and enablement executive, Craig Hancock

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More about Narelle’s experience

Devine was appointed as Services Australia’s security chief in 2016. Narelle was responsible for protecting the company’s and 26 million Australian’s economic security. She also had to take care of 280,000 authentications 24/7/365. Before joining Services Australia, Devine has had the privilege of serving as a commander at the Royal Australian Navy. Her focus at the navy was on communications, electronic warfare and cyber operations.

Narelle leaves the agency as it deals with returning the AU$721 million back to those in receipt of welfare through Centrelink. This happened after the federal government acknowledged that it got around 470,000 debts wrong due to an error in automation.

SEE ALSO: The Digital Transformation Agency Appoints Scott Cass-Dunbar as its new Chief Strategy Officer

For more updates and latest tech news, keep reading iTMunch


[1] Communication Alliance (2019) “Connected Nations” [Online] Available from: [Accessed June 2020]

Image Courtesy

Featured Image: Telstra

Image 1: Wpcpey from Wikipedia

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Riddhi Jain is a technology content writer. She is based in India and has been working as a content writer since 2018. Riddhi has been writing content in the tech domain since May 2020 and can’t get enough of it. Riddhi has pursued most of her education from her hometown, Indore. She has graduated as a Bachelor of Business Administration and discovered her love for writing blogs while pursuing an internship during college. Once she discovered her love for writing, she went on to improve this skill set (and hasn’t stopped since).
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