Of all the new technologies that have come into existence in recent years like blockchain, augmented reality, and virtual reality, one that has bigger impact than most is artificial intelligence. To take this technological advancement on another level, Google recently launched its assistant based on voice technology. Named as Google Duplex, it is a voice synthesis technology that uses bots to mimic human speech.
The technology is designed to help people carry out simple tasks like making calls, booking reservations and more. It is directed towards making the conversational experience as natural as possible. Thus allowing people to speak normally, as they would to another person, without having to adapt to a machine.
How does Google Duplex Work?
Google Duplex is a technology that is designed conducting natural conversations to carry out real-world tasks over the phone. This new technology can be easily confused with a human unlike Apple’s Siri or Amazon’s Alexa but what makes it different is it even recognizes human speech patterns. This makes it the first AI that can operate in daily life with such a technology, making it more authentic. A resource from Google said the person on the other end shouldn’t be thinking about how do I adjust my behavior. I should be able to speak normally and the system adapts to that, which is a specialty of the assistant. Duplex operates through a complex combination of speech to text, text to speech and Google’s own WaveNet audio processing deep neural network.
Google Duplex calls open with the bot informing the receiver that they are Google Duplex and that the call is being recorded. If the receiver doesn’t want to be recorded, the call is transferred to a non-recorded line. This recently added protocol shows Google’s sensitivity to concerns about how the recordings were taking place, as former callers were being asked to give consent.
Duplex Taking AI Forward
Looking at the current situation of the technology industry, the future is going to be full of AI. And technologies like Google Duplex are only going to enhance people’s comfort and facilitate ease of use. Duplex is made with the idea to bridge that gap thus allowing businesses to keep accepting telephone bookings and reservations, but making the process simpler and more efficient for people. A source from the tech giant explained, “If people don’t have sight, they can talk by voice and hear back. We think an enormous amount about accessibility around our products, and there are processes to ensure every product and feature we have reaches a certain level of accessibility”.
Duplex’s benefits have yet to be realized. The resources from Google expressed that the team behind creating this voice technology is the whole of Google and once this product gets the right kind of popularity, it is going to change the domain of AI.
Consumers seek convenience, but also human contact with businesses. To see robust adoption, Duplex will need to alter people’s expectations about the relationship between AI and business communications. Consumers already come in contact with multiple robocalls every year, and Duplex’s AI could be tuned for malicious purposes.
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