Unified communications-as-a-service (UCaaS) vendor Access4 announced that it has added cutting-edge call analytics capabilities to its SASBOSS platform through a partnership with vendor Tollring. The Australian UCaaS vendor has combined the iCall Suite call analytics software with its platform which gives it performance measurement and analysis capabilities along with the ability to generate insights.

Access4 told its shareholders that this collaboration and integration will help enhance customer experience, identify problems and maximize productivity.

More on Access4’s announcement

Bill Fraser, Access4 Head of Channel says with organizations demanding solutions that can help them manage their distributed workforces as well as flexible work arrangements, they needed to give their MSP partners a groundbreaking call analytics solution that will give them a real edge in the market. Fraser adds their partners can offer SMEs a suite that enables them to maintain the highest possible levels of customer experience.

He adds that integrating analytical capabilities of Tollring strengthens their platform further and is essential for their SASSBOSS roadmap. Analytics gives users great benefits, such as better customer experience, better brand experience and data driven decision making in addition to efficiency, productivity and customer loyalty, he adds.

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SASBOSS by UCaaS vendor Access4

SASBOSS platform by UCaaS vendor Access4 is built for managed service providers (MSPs) and helps them get connected to Microsoft Teams, Cisco BroadWorks amongst other products and facilitates automated invoicing, provisioning and management. The platform also offers an end-to-end enablement program for partners.

Graham Evans, Commercial Manager APAC at Tollring says SASBOSS is gaining substantial traction with managed service providers across the region and they’re delighted that iCall Suite is joining the roster of groundbreaking applications on the platform. It also gives MSPs quick access to proven unified communications tools and allows them to sell flexible voice services to enterprises that wish to deliver working arrangements for their staff.

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